Terms of Service

• OCTATIX EVENT MANAGEMENT L.L.C, which operates Otaly, issues tickets and registrations, and sells paid tickets, through Otaly on behalf of event organizers. The organizer runs the event, holds its permits and is the merchant of record for paid tickets.
• Paid tickets are charged on the organizer's own Stripe account, and your receipt names the organizer. Otaly does not receive or hold ticket money.
• If an event is cancelled, we refund the ticket price and all fees in full, from the organizer's payment account to your original payment method, within 10 business days.
• If an event is postponed, rescheduled or moved to a different venue after you bought your ticket, you can ask for a full refund until it starts.
• A ticket admits one person, is personal, and may not be resold.
• Organizers of events in Dubai must hold a valid DET Ticketed Event permit before they publish an event or issue any ticket, free or paid.
• Questions or complaints: support@otaly.com or +971 50 740 1530. Every complaint gets a reference number.

This summary is here to help you. The numbered sections below are the binding terms.

1.1 Who we are. "Otaly", "we", "us" and "our" mean OCTATIX EVENT MANAGEMENT L.L.C, a limited liability company licensed in Dubai under trade licence No. 1375180, issued by the Dubai Department of Economy and Tourism (DET), with its registered office at Office 101-390, Al Raffa, Bur Dubai, Dubai, United Arab Emirates. Our full company details are on the Company details page.

1.2 What Otaly is. Otaly is an event registration and ticketing platform operated by OCTATIX EVENT MANAGEMENT L.L.C. We issue tickets and registrations, and sell paid tickets, through Otaly on behalf of event organizers. The organizer runs the event, holds its permits and is the merchant of record for paid tickets: the buyer's payment goes to the organizer's own Stripe account, and the receipt names the organizer.

1.3 Accepting these terms. You accept these terms electronically when you create an account, register for an event, get a ticket or otherwise use Otaly. If you use Otaly for a company or other organization, you confirm that you are allowed to bind it, and "you" includes that organization.

1.4 Your rights under the law. Nothing in these terms takes away rights you have under UAE law, including the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Executive Regulations (Cabinet Resolution No. 66 of 2023), and the UAE e-commerce law (Federal Decree-Law No. 14 of 2023). If anything in these terms conflicts with those rights, the law wins.

• Organizer (also called host): the person or business that creates an event on Otaly.
• Attendee or ticket holder: a person who registers for an event or holds a ticket for it.
• Ticket: any registration, RSVP, pass or ticket issued through Otaly for an event, whether free or paid. A free registration is a ticket.
• Complimentary ticket: a ticket an organizer gives away as an invitation, at no charge. It is labelled "Complimentary".
• Event page and channel: the public pages where an organizer presents an event and their organization on Otaly.
• Direct Payments: how paid tickets work on Otaly. The buyer pays the organizer through the organizer's own Stripe account.
• Business day: Monday to Friday, except UAE public holidays.

3.1 Age. You must be at least 16 to create an account. If you are under 18, you may use Otaly only with the involvement and consent of a parent or guardian.

3.2 Accurate details. Give accurate information and keep it up to date. Organizers must use their real name or their organization's real legal name.

3.3 Security. Keep your sign-in details safe. You are responsible for what happens under your account. If you think someone else has used it, tell us straight away at support@otaly.com.

3.4 Signing in with Google or Apple. If you sign in with Google or Apple, their terms also apply to that sign-in.

4.1 What we do. We provide the software organizers use to publish event pages and channels, take registrations, issue tickets, check guests in and communicate with attendees, together with optional AI tools. We issue each ticket, and sell each paid ticket, on behalf of the organizer of the event.

4.2 What the organizer does. The organizer plans and runs the event and is responsible for it: its content, venue, safety, line-up, timing and capacity, and every permit and licence the event needs. The organizer sets the ticket types, prices and refund policy, within these terms and the law.

4.3 Paid tickets: Direct Payments. When we sell paid tickets for an event on the organizer's behalf, the payment is charged on the organizer's own Stripe account and the organizer is the merchant of record. Your money goes directly from you to the organizer. Otaly does not receive or hold it. Your card details go to Stripe, not to us. Your receipt is issued in the organizer's name.

4.4 Who your contract is with. The contract for the event itself (what happens, where and when) is between you and the organizer. Your contract with us covers your use of Otaly and the sale and issuing of your ticket on the organizer's behalf. Otaly is not the organizer of an event unless the event page says that OCTATIX EVENT MANAGEMENT L.L.C is the organizer.

These conditions apply to every ticket issued through Otaly, free or paid. An organizer may add its own conditions on the event page, but they cannot override these.

1. One ticket, one person. A ticket admits one person to the event, date or session shown on it, once, unless the ticket clearly says otherwise.
2. Personal and non-transferable. Tickets are personal and cannot be transferred to anyone else. If you cannot go, cancel your ticket so the place can go to someone else.
3. No resale. You may not sell, auction or otherwise offer a ticket for money, or for more than you paid, anywhere. A ticket that has been resold, copied, duplicated or altered is void. Its holder can be refused entry, and no refund is due unless the law requires one.
4. Keep your pass private. Anyone holding a copy of your pass may try to use it. A pass that has already been scanned can be refused.
5. The organizer's and venue's rules apply. That includes age limits, ID checks, entry times, security checks, prohibited items and codes of conduct shown on the event page or at the venue. You can be refused entry or removed for breaking them or the law. Bring ID that matches the name on your ticket if the organizer asks for it.
6. Free means free. No one may charge you for a free ticket. If anyone asks you to pay for one, please tell us at support@otaly.com.
7. Complimentary tickets. Complimentary tickets are labelled "Complimentary", show no price and have no monetary value. They may not be sold or exchanged for money.
8. Events in Dubai. Tickets for events in Dubai are issued only for events that hold a DET Ticketed Event permit. When DET's eTicketing system is connected for an event, its tickets carry DET's eTicketing barcode, and the ticket-holder details DET requires are shared with DET (see our Privacy Policy).
9. Changes to an event. If an event is cancelled, postponed, moved to a different venue, substantially changed or not delivered as advertised, section 7 and our Refund Policy apply.

6.1 The price you see is the price you pay. For events in the UAE, organizers must show ticket prices in UAE dirhams (AED), including every mandatory fee and, where VAT applies, VAT at 5%. For events elsewhere, prices are shown in the currency on the event page and include every mandatory fee and tax that local law requires to be included.

6.2 Fees are shown before you pay. If a booking or service fee applies, it is part of the advertised price and is shown in the price breakdown before you pay.

6.3 No card surcharges. No extra charge is added for paying by card.

6.4 Receipts and invoices. After every paid order you receive a receipt by email from the organizer's Stripe account, and you can open it from Receipts & documents in the app's settings. It is issued in the organizer's name. The organizer, as merchant of record, issues any tax invoice; you can ask for one from Receipts & documents. If the organizer does not respond, write to support@otaly.com and we will follow it up.

6.5 Currency conversion. If your card is in another currency, your bank may charge conversion or foreign-transaction fees. Those charges come from your bank, not from Otaly or the organizer.

Our Refund Policy sets out the details. The core rules are:

7.1 Cancelled events. If an event is cancelled, for any reason, every ticket holder gets a full refund of the ticket price and all fees within 10 business days of the cancellation, to the original payment method. We issue these refunds on the organizer's behalf, from the organizer's own payment account. When an event is cancelled on Otaly, we cancel its registrations, notify every ticket holder and track every refund until it is paid. For events in Dubai, the organizer must notify DET of the cancellation; once Otaly is connected to DET's eTicketing system, we also notify DET of cancellations and postponements of events in Dubai.

7.2 Postponed, rescheduled, relocated or substantially changed events. If an event is postponed or moved to a new date, time or venue after you bought your ticket, you can ask for a full refund of the ticket price and all fees at any time until the event starts (for a postponed event, until its new start time), and it is paid within 10 business days of your request. When the organizer changes the date, time or venue of an event on Otaly, we notify every ticket holder of the change. For events in Dubai, the organizer must notify DET of the change and obtain any approval DET requires, and once Otaly is connected to DET's eTicketing system we also notify DET of the postponement; if the event cannot go ahead, the organizer must cancel it and section 7.1 applies. The same refund right applies if an event is substantially changed from what was advertised.

7.3 Events not delivered as advertised. If an event takes place but is not delivered as advertised in a substantial way, you are entitled to a full refund of the ticket price and all fees, as set out in our Refund Policy.

7.4 Other refunds. In any other case, refunds follow the organizer's refund policy shown on the event page before you buy.

7.5 Free registrations. You can cancel a free registration at any time before the event starts, from the event's page in the app.

7.6 The law comes first. No refund policy on Otaly, including an organizer's, may deny a refund that UAE law requires.

If you publish an event on Otaly, you agree to the following.

8.1 Wherever your event takes place

• Comply with every law that applies to your event, including permit, licensing, safety, consumer protection, tax and data protection law.
• Get every permit, licence and venue approval your event needs before you publish it.
• Describe your event accurately: real venue, real date and time, real speakers and sponsors. Do not publish placeholder or invented events, people, partners or reviews.
• Show prices that include every mandatory fee and VAT. For events in the UAE, show prices in AED.
• Choose a refund policy that is shown before purchase, and honour it and our Refund Policy.
• Never issue more tickets than the venue's licensed capacity, or than your permit allows.
• Never charge for a free ticket, on Otaly or anywhere else.
• Do not sell tickets to resellers or for resale, and do not resell tickets yourself.
• Label complimentary tickets "Complimentary". They show no price and may not be sold.
• If your event is cancelled, postponed, moved to a different venue or substantially changed, cancel or update it in Otaly straight away (or tell us if you cannot). When you cancel an event or change its date, time or venue in Otaly, we notify every ticket holder; tell your ticket holders about any other substantial change yourself. For events in Dubai, you must also notify DET (see section 8.2).
• Give us the information we reasonably ask for, such as your permit, trade licence or identity documents, and cooperate with the authorities.

8.2 Events in Dubai

Under Dubai law, a free registration or RSVP is a ticket too. For any event in the Emirate of Dubai:

• Before you publish the event or issue any ticket or free registration, you must hold a valid DET Ticketed Event permit (issued through DET's eLicensing system) and the venue's NOC.
• Enter the permit number in Otaly. The event details on Otaly (name, venue, dates, ticket types and capacity) must match the permit.
• Keep the number of tickets within the venue's licensed capacity.
• When DET's eTicketing system is connected for your event, tickets must be issued with DET's eTicketing barcode. Event, ticket, attendance and sales information is shared with DET as the law requires.
• If you cancel the event or change its date, time or venue, you must notify DET and obtain any approval DET requires; once Otaly is connected to DET's eTicketing system, we also notify DET of the cancellation or postponement. When you cancel the event in Otaly, its registrations are cancelled, every ticket holder is notified and we refund every paid ticket in full, including fees, from your payment account within 10 business days. When you change its date, time or venue in Otaly, every ticket holder is notified, and holders of paid tickets can get a full refund on request until the event starts.

We may refuse to publish, stop registrations for, take off sale, hide or remove any Dubai event that does not have a valid permit, or whose details do not match its permit. If we remove an event that already has ticket holders, it is treated as cancelled and section 7.1 applies.

8.3 Selling paid tickets

• Paid tickets are sold only through Direct Payments: we sell them on your behalf, and you connect your own Stripe account and are the merchant of record for every ticket sold on your events.
• As merchant of record, you are responsible for the payments made to your account, for receipts and tax invoices with your legal details, for VAT, for funding refunds, and for chargebacks and disputes. Stripe's own terms govern your Stripe account.
• Keep your Stripe account connected and funded: until every refund owed on your tickets has been paid, do not close the account or revoke the key you gave us, and keep enough money available in it to pay those refunds. When an event is cancelled, we issue its refunds from that account within 10 business days of the cancellation.
• To connect, you give Otaly a restricted key for your Stripe account. You allow Otaly to use it only to run ticketing for your events: to create the payments for your tickets, to issue refunds from your account (including the full refunds owed when you cancel an event, which are sent automatically), and to set up what your events need, such as payment notifications and supported wallets. You can disconnect at any time; we keep the access needed to refund tickets already sold. Paid tickets cannot be sold on your events while no account is connected.
• We may pause paid ticket sales on your events if your connected account stops working, loses the permissions it needs, is misused, or puts attendees at risk. We will try to tell you first so you can fix it.

8.4 Attendee data

You receive personal data about the people who register for your events. You are responsible for handling it lawfully, including under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Use it only to run your event and as the law allows, keep it secure, and do not add attendees to marketing lists without their consent.

9.1 What you pay us. The free plan lets you publish events and take free registrations, within its limits. We, OCTATIX EVENT MANAGEMENT L.L.C, sell paid plans (billed monthly or yearly), the Event Pass (a one-time purchase that unlocks paid features for one event) and optional add-ons, such as a custom domain. Their features and prices are shown on the Plans page before you buy.

9.2 Billing. Plan payments are processed by Stripe. Invoices for your plan are available under Manage subscription on the Plans page in the app. For any other purchase, such as an Event Pass, email support@otaly.com and we will send you an invoice.

9.3 Renewal and cancellation. Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time in the app; your plan stays active until the end of the period you have paid for and then does not renew.

9.4 Refunds of plan fees. See the Refund Policy.

9.5 Price changes. If we change the price of your plan, we tell you before your next renewal, and you can cancel before the new price applies.

10.1 You own your content. Events, descriptions, images, channel pages, messages and anything else you post ("your content") stay yours.

10.2 The licence you give us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, format, resize, translate, display and distribute your content, only to operate Otaly. That includes showing public events and channels in Otaly's listings, on custom domains you connect, and to search engines and AI assistants (including through our public feeds and our MCP interface). The licence ends when you delete the content or your account, except for copies we must keep by law and backups that expire on their normal cycle.

10.3 Your responsibility. You confirm that you have every right needed to post your content and that it is lawful and accurate.

10.4 We do not rewrite your words. We never change the text you wrote. We may shorten it for previews, format it for different screens, or show an automatic translation of it, but your original text stays unchanged and is the reference version.

Otaly has zero tolerance for objectionable content and abusive behaviour. Do not use Otaly to post, promote or take part in:

• harassment, bullying, threats or hate speech against any person or group;
• sexually explicit or exploitative material, including anything that sexualizes minors;
• violence, terrorism, or the glorification of violence or self-harm;
• illegal activity, including selling illegal goods or services, or events that lack the permits they need;
• fraud, scams, impersonation, or misleading events, including placeholder or invented events, speakers, sponsors and reviews;
• spam or unsolicited messages;
• content that infringes intellectual property, privacy or publicity rights.

And do not:

• access Otaly with bots, scrapers or other automated tools, except search engines and AI assistants that follow our robots.txt and tools that use our public MCP interface, or get around rate limits or security measures;
• reverse engineer, copy or resell any part of Otaly without our written permission;
• collect other users' personal data without their consent;
• interfere with Otaly or put an unreasonable load on it;
• connect a domain that impersonates a brand, a payment provider, a government or another person, or use a custom domain for phishing or scam events.

Every event, profile, channel and chat can be reported from inside the app, and you can block any user. We review reports promptly, normally within 24 hours. We may remove content and restrict, suspend or close accounts that break these terms, without notice where people are at risk. We are not required to check content before it is posted, but we act on reports and on problems we find ourselves. Serious or repeated violations lead to permanent removal. If you think we got a decision wrong, email support@otaly.com and a person will review it.

Otaly offers optional AI tools that help draft event descriptions, create cover images, answer attendee questions and provide support. AI output can be wrong. Review it before you publish it or rely on it; you are responsible for what you publish. AI suggestions change your content only when you accept them. Public event and channel pages may be shown in other languages through automatic translation; translations can contain errors, and your original text remains the reference version. Our support assistant is an AI. If you would rather deal with a person, say so, or email support@otaly.com.

14.1 What it is. An optional add-on lets an organizer show its Otaly channel and event pages on a domain or subdomain it controls. It is a display and routing feature only. It is not website hosting, web design, domain registration or email hosting, and it does not make Otaly the owner, publisher or operator of that domain.

14.2 The organizer's responsibility. If you connect a domain, you confirm you own it or are allowed to use it. You alone are responsible for its DNS and renewal, for trademark conflicts, and for everything shown on it, and you must not suggest that Otaly operates or endorses it.

14.3 Registration stays on Otaly. Registration, ticketing, refunds and account actions happen on Otaly (including app.otaly.com) under these terms. A custom domain does not change who the seller of a ticket is.

14.4 Removal. We may refuse, suspend or remove a domain connection for abuse, legal risk, invalid ownership, non-payment or risk to attendees. Removing a connection does not oblige us to host, move or rebuild a website for you.

14.5 In force since 20 July 2026. The custom-domain terms in this section are those in force since 20 July 2026, set out here in plain language. Their substance is unchanged.

Otaly's software, design, templates, logos and brand belong to us or our licensors and are protected by law. Apart from the right to use Otaly under these terms, nothing gives you any right in them.

16.1 Availability. We provide Otaly with reasonable care and skill and work to keep it available and secure, but we cannot promise that it will always be available or error-free. We may change or improve features over time.

16.2 Events are run by organizers. We are not responsible for how an organizer runs its event (its content, quality, safety or conduct), except where the law makes us responsible or our own failure caused the loss.

16.3 Limits. As far as UAE law allows: (a) we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data; and (b) our total liability to you for all claims connected with Otaly is limited to the greater of the fees you paid to OCTATIX EVENT MANAGEMENT L.L.C in the 12 months before the claim and AED 500.

16.4 What we never limit. Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any liability or refund right that cannot be limited under UAE law.

16.5 Organizer indemnity. If you are an organizer, you will cover our reasonable losses and costs (including legal fees) from claims by others that arise from your event, your content, your permits, your custom domain, your handling of attendee data or your breach of these terms, except to the extent we caused them.

17.1 You can leave at any time. You can delete your account in the app under Settings → Account. See Deleting your account for exactly what happens. If you are an organizer with upcoming events, deleting your account cancels them, and ticket holders are refunded under our Refund Policy. Deletion may be paused while one of your events is under a moderation or fraud review, or while a paid plan cannot yet be cancelled.

17.2 Our right to suspend or close accounts. We may suspend or close accounts that break these terms, when the law requires it, or when continuing would put other users or Otaly at risk. We tell you why, unless the law or people's safety prevents it.

17.3 What survives. Sections that by their nature should continue after an account is closed (such as refunds owed, liability, indemnity and governing law) continue.

18.1 How to complain. Use the contact form at otaly.com/contact, email support@otaly.com or call +971 50 740 1530. You can also write to our registered office. The contact form and email are open at all times.

18.2 Reference number. Every complaint gets a reference number. The contact form shows it as soon as you send your message; for an email, call or letter, we give it to you in our first reply. Quote it in follow-ups and use it to ask about progress at any time.

18.3 Timelines. We acknowledge every complaint within 1 business day and aim to resolve it within 10 business days. If we need longer, we tell you why and when to expect an answer.

18.4 Complaints about an event. If your complaint is about an event, we pass it to the organizer, follow it up, and stay your point of contact until it is resolved.

18.5 Escalation. If you are not satisfied with our answer, you can take your complaint to the consumer protection service of the Dubai Department of Economy and Tourism at consumerrights.ae. Privacy complaints can also go to the UAE Data Office (see our Privacy Policy).

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The Dubai Courts have exclusive jurisdiction over any dispute about them. This does not stop you from using the complaint routes in section 18. If you are a consumer living outside the UAE, you keep any protection the mandatory law of your country gives you.

20.1 Changes. We may update these terms as Otaly develops or the law changes. For material changes we give you reasonable notice in the app or by email before they take effect. If you do not agree, you can stop using Otaly and delete your account. A change never reduces the refund rights that applied when you bought a ticket.

20.2 Language. These terms are published in Arabic and English. If the two versions differ, the Arabic version prevails. Versions in other languages are translations for convenience.

20.3 Other terms. If a court finds part of these terms unenforceable, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later. We may transfer these terms to a company that takes over Otaly, and we will tell you if we do. These terms, the Privacy Policy and the Refund Policy are the whole agreement between you and us about Otaly.

• Company: OCTATIX EVENT MANAGEMENT L.L.C
• Registered office: Office 101-390, Al Raffa, Bur Dubai, Dubai, United Arab Emirates
• Trade licence: No. 1375180, issued by the Dubai Department of Economy and Tourism
• Email: support@otaly.com
• Phone: +971 50 740 1530

Full details: Company details.