Terms of Service

Otaly is a platform for hosting and discovering events: publishing event pages, managing free or paid registration, communicating with attendees, and using AI-assisted tools. We may update or improve features over time.

Optional features may let a host display selected channel or event information on a hostname they control (Branded Display / custom domain). That feature is solely a technical display and routing convenience — not website hosting, web design, publishing, or an independent website product. See Custom domains & branded display.

Keep your credentials secure and your account information accurate. You are responsible for activity under your account.

Hosts are responsible for their events and content, for complying with applicable laws (including consumer, tax, and data-protection laws), and for honoring the terms they set for attendees.

Hosts are responsible for handling attendee personal data lawfully and for the accuracy of event details, including dates, locations, and refund terms.

A host who takes payments through their own connected account is additionally the merchant of record for those sales, with the responsibilities set out under Direct Payments below.

If you connect a custom domain or publish branded display pages, you alone are responsible for that hostname, its DNS, its content, visitor-facing statements, and any third-party claims arising from what appears there — as set out under Custom domains & branded display.

Definitions. "Branded Display" (also called custom-domain display) means any optional technical mapping that causes a hostname you control (domain or subdomain) to show views of channel, event, or related information that already exists in the Otaly service, including via CDN, TLS certificates, edge workers, reverse-proxy-style routing, templates, or landing blocks. "Your Hostname" means any such domain or subdomain you connect or attempt to connect.

Sole purpose — display only. Branded Display exists only so visitors can view selected Otaly-hosted information under Your Hostname. It is a display layer and traffic router. It is not website hosting; not a CMS; not web design or development; not domain registration; not email hosting; not an ISP; not a publisher; not an editor; not a white-label website product; and not the creation, sale, or delivery of an independent website by Otaly.

No website ownership or authorship by Otaly. Enabling Branded Display does not create, transfer, or imply that Otaly owns, operates, publishes, co-authors, co-brands, sponsors, or endorses Your Hostname or any "site" thereon. Pages shown under Your Hostname are an optional presentation of Otaly data and Otaly templates — not a separate site product owned or warranted by Otaly as your corporate, marketing, or e-commerce website.

No agency, partnership, or joint venture. Technical mapping of Your Hostname through Otaly's infrastructure does not create partnership, joint venture, agency, fiduciary duty, employment, franchise, or endorsement. You must not state or imply that Otaly operates, vouches for, or is the publisher of Your Hostname. Third parties have no right to treat content under Your Hostname as a representation by Otaly.

Your Hostname — exclusive responsibility. You represent and warrant that you own or are lawfully authorized to use Your Hostname worldwide. You alone are responsible for: DNS and name-server configuration; domain renewal and registrar relations; SSL/TLS beyond what Otaly optionally provisions for the mapping; trademark, trade-name, and brand conflicts in every jurisdiction; phishing, typosquatting, and lookalike risk; all content, claims, images, offers, prices, and contact details shown; compliance with advertising, consumer, e-commerce, and accessibility laws applicable to what you display; and any dispute with visitors, competitors, or authorities arising from Your Hostname.

Intermediary / conduit character. To the maximum extent permitted by applicable law in each country and territory, Otaly acts solely as a technical intermediary for Branded Display (routing and presentation of your existing Otaly content), not as the content provider, information society publisher, or host of an independent website under Your Hostname. Nothing in Branded Display waives host responsibility for content under "Host responsibilities" or "Acceptable use".

Tickets and contracts stay on Otaly. Registration, ticket purchase, payment, refunds, chargebacks, tax invoicing, and account actions occur on Otaly's application and payment flows (including app.otaly.com) under "Tickets, fees & payments" and "Direct Payments". Branded Display does not relocate merchant-of-record status, form a separate sales contract on Your Hostname, or make Otaly the seller of tickets displayed there, unless Otaly expressly agrees in a signed writing.

No warranties — global. TO THE MAXIMUM EXTENT PERMITTED BY LAW IN EACH APPLICABLE JURISDICTION, BRANDED DISPLAY IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTY — EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, UPTIME, SEO/RANKING, CONTINUOUS AVAILABILITY, OR FITNESS AS A SUBSTITUTE FOR YOUR OWN WEBSITE, HOSTING, OR AGENCY SERVICES. Otaly does not warrant MX/email behavior, third-party DNS, or certificate issuance by upstream providers.

Suspension and removal. Otaly may refuse, suspend, or permanently remove any hostname mapping (including deleting custom hostnames, certificates, and edge routes) for non-payment, abuse, legal risk, Acceptable use violations, invalid ownership, or risk to attendees or the platform — with or without prior notice where urgent. Removal does not create any duty to host, migrate, archive, or replace a website for you.

Indemnity (hosts). You will defend, indemnify, and hold harmless Otaly and its affiliates, officers, directors, employees, and agents from and against any claim, loss, damage, fine, cost, or expense (including reasonable legal fees) arising out of or related to: Your Hostname; Branded Display content or DNS; alleged trademark or brand confusion; phishing or deception involving Your Hostname; visitor or regulator claims that Otaly created, owned, published, or operated a website at Your Hostname; or your breach of this section — except to the extent caused by Otaly's willful misconduct where such carve-out is required by mandatory law.

Third-party claims barred as against Otaly. You agree that no visitor, customer, or other third party acquires rights against Otaly solely because content was viewed under Your Hostname via Branded Display. You are the sole party responsible to those persons for that display, subject only to mandatory rights that cannot be waived.

Mandatory local law. If the law of your country or a visitor's country grants non-waivable consumer or other rights, those rights remain. This section limits Otaly's role and liability only to the fullest extent such law allows; it does not seek to exclude liability for fraud, death, or personal injury where exclusion is prohibited.

Paid tickets are subject to Otaly's per-ticket platform fee: 5% + $0.50 (capped at $9.99) on Free, 2.5% + $0.30 (capped at $4.99) on Pro, and 0% on Business. Free events never pay a platform fee.

Payments are processed by third-party payment providers, and standard processing fees may apply. Refunds and cancellations are governed by the host's stated policy; hosts are responsible for issuing refunds where required.

Payments are handled under one of two regimes, disclosed to buyers at checkout. Platform Payments (default): Otaly, through its payment processor, is the merchant of record, collects the ticket price, and pays out the host's share after fees. Direct Payments: an eligible Business host may connect their own payment account, in which case the host is the merchant of record — the money goes directly to the host, and the host alone is responsible for refunds, chargebacks, taxes, and receipts. Otaly provides the software and never holds the host's funds under Direct Payments.

Subscription plans (Pro, Business) are billed monthly or yearly as selected; yearly billing is discounted. Optional add-ons (including Branded Display / custom-domain display) are billed as described at purchase and remain subject to these terms, including Custom domains & branded display.

Availability and setup. If you are a Business host, you may choose to take ticket payments through your own connected payment account (for example, your own Stripe account) instead of Otaly's Platform Payments. By connecting your account you authorize Otaly to configure the technical integration your events need — creating and maintaining webhooks and enabling supported wallets — using the restricted credentials you grant. You may disconnect at any time; new sales then revert to Platform Payments, and your credentials are retained only as needed to service refunds and disputes on past sales.

You are the merchant of record. Under Direct Payments you are the seller and merchant of record for every ticket sold on your events. You alone are responsible for collecting the payment, issuing refunds, handling chargebacks and disputes, issuing receipts, and determining, collecting, reporting and remitting any applicable taxes — including any tax invoice your buyers or the authorities require. Your payment provider's own terms govern those payments, and you are responsible for accepting and complying with them.

Otaly provides software only. Under Direct Payments Otaly provides the event software layer — listings, registration, refund tooling, statistics and support workflows — but is not the merchant of record and does not collect, hold, control, or have access to your ticket funds. Otaly charges no per-ticket platform fee on Direct Payments sales; your subscription fee and your payment provider's fees still apply.

Suspension and fallback. Otaly may suspend Direct Payments for a host — and automatically fall back to Platform Payments for new sales — if the connected account becomes invalid, loses required permissions, is misused, or presents a risk to attendees or the service. We will make reasonable efforts to notify you so you can restore the connection.

Notice to attendees. When you buy a ticket for an event that uses Direct Payments, this is disclosed to you at checkout. Your payment goes directly to the host as merchant of record, your receipt is issued by the host, and refunds for that purchase are the host's responsibility under the refund policy shown on the event page. Otaly does not issue a tax invoice for those sales — request one from the host if you need it.

Do not use Otaly for unlawful, fraudulent, harmful, or deceptive activity; do not infringe others' rights; and do not attempt to disrupt or gain unauthorized access to the service.

Do not connect hostnames that impersonate brands, payment providers, governments, or other persons; do not use Branded Display for phishing, scam events, or to misrepresent that Otaly operates or endorses Your Hostname.

AI features assist with descriptions, cover art, attendee questions, and voice/chat support. They are provided as-is to help you work faster; you remain responsible for reviewing AI-generated content before publishing or relying on it.

You retain rights to the content you upload and grant Otaly a worldwide, non-exclusive license to host, reproduce, adapt for formatting, and display that content as needed to operate the service — including under Branded Display on Your Hostname. The Otaly platform, brand, templates, software, and edge infrastructure remain ours. Connecting a custom domain does not assign platform IP to you and does not create ownership of a website product beyond that limited display license.

The service is provided on an "as available" basis without warranties beyond those required by mandatory law. To the maximum extent permitted by the laws of each applicable jurisdiction, Otaly's aggregate liability arising out of or related to the service is limited to the fees you paid to Otaly for the feature at issue in the three (3) months before the claim, and Otaly is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill — even if advised of the possibility.

Without limiting the foregoing, and to the maximum extent permitted by law worldwide, Otaly has no liability for: claims that Branded Display constitutes a website created, owned, published, designed, or operated by Otaly; DNS, registrar, or certificate failures on Your Hostname; third-party reliance on content you display; search-engine ranking or indexing; or the acts or omissions of hosts or attendees.

Nothing in these terms excludes or limits liability that cannot be excluded under mandatory law (including liability for fraud, or for death or personal injury caused by negligence where such exclusion is unlawful).

You may stop using Otaly at any time. We may suspend or terminate accounts that violate these terms or create risk to the service or others.

Termination or non-renewal of a Branded Display / custom-domain add-on may remove hostname mappings, certificates, and edge routing immediately. That does not obligate Otaly to preserve, export, or migrate a standalone website for you in any country.

These terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules, except that mandatory consumer-protection or other non-waivable rules of your country of residence continue to apply to the extent required by that country's law.

Courts of the United Arab Emirates have exclusive jurisdiction over disputes arising from these terms, except where mandatory law of your country of residence requires that you may bring claims in your local courts — in which case those courts may hear such claims to that extent only.

If any provision is held unenforceable in a jurisdiction, it will be modified to the minimum extent necessary to be enforceable there, or severed; the remaining provisions continue in full force. Unenforceability in one country does not affect enforceability in any other country.

We may update these terms as the product evolves; material changes will be reflected here with an updated date. Continued use after the updated date constitutes acceptance, except where mandatory law requires a different consent mechanism.